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Payment Methods
Astral Living currently accepts MasterCard, Visa, Google Checkout, and PayPal payments. Google Checkout is not allowed to be used if your order contains herbs.
Sales Tax
Astral Living is required to charge Texas sales tax on orders to be delivered to addresses within the State of Texas. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Order Acceptance Policy
Astral Living reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices Subject to Change without Notice.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc, Astral Living will attempt to contact you by phone or email before canceling the order or item that is incorrect.
Price changes
Prices are subject to change without notice.
Back Order Policy
When any item is put on backorder here at Astral Living, we will notify you of this so you can decide if you want to wait for the item or drop it from your order.
Return Policy:
RETURNS: If you want to return a product to Astral Living you must contact us within 30 days of receipt by emailing us at [email protected] or by calling us at (281) 849-1334. You must have the original invoice number to refer to. Returns will be subject to a 10% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
DAMAGES: If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. Astral Living will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Astral Living.
Privacy Policy
Astral Living does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales.
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally.
All items sold and distributed by Astral Living are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
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